Contents

Specify a License File

Obtaining a License File - Gather and Submit Your PC Information (Automatic)

Obtaining a License File - Gather and Submit Your PC Information (Manual)

Replace a License File with a New License File

Troubleshooting Stand Alone Licenses


Specify a License File

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If you have your license file, please proceed through these instructions. If not, please skip down to Obtaining a License File - Gather and Submit Your PC Information (Automatic) or (Manual).



1. After installing the downloaded MSI, upon launching AutoCAD, you should see a FlexNET license finder dialog box. Screen shot below. This dialog is calling from the app while it's looking for the license. If you do not receive the FlexNet License Finder - please review the Trouble Shooting Stand Alone Licenses page


User-added image


2. If you have your provided license file, save it to a safe location on your hard drive where it won't get deleted. Then on the license finder dialog (above), choose Specify the License File and click next. Browse to where you saved the license file and select it. Select Ok or Finish to close out of the License Finder and the product will continue opening up.


3. Test out the app to verify it is working properly. Be sure to review the automated email sent out upon downloading as some apps install to the Add-Ins tab and others have their own ribbon tab.



A few additional notes on the license file:


  • The contents are what matters - the name of the file does not, it just needs to end with ".lic"
  • For future license updates, copy out the contents of one file and paste into the one currently on your computer. This will ensure no issues in file naming and having to repick the License File. (With AutoCAD / Civil 3D closed of course).

Obtaining a License File - Gather and Submit Your PC Information (Automatic)

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1. After installing the downloaded MSI, Locate the corresponding Red Transit Consultants, LLC product.Bundle folder by browsing to this directory:


C:\ProgramData\Autodesk\ApplicationPlugins


2. With the corresponding bundle, browse into the file directory as shown below


… RTCL_Product.Bundle\Contents\Win64


3. Download the latest RTCL_FlexHostIdForEmail.exe from the link below and replace the one in the directory

                    https://www.dropbox.com/s/k685vq5494n32ph/RTCL_FlexHostIdForEmail.exe?dl=0


4. Run the RTCL_FlexHostIdForEmail.exe program.


5. Fill out the information in the text boxes. If you've filled out this information before and have text in an email that was output from the app, you may use the Import Info From Previous Host Info button to help speed up the process of filling out the information boxes.



6. Click the Generate Host Info button



6. The program will run the necessary tools to obtain your computer information and will generate license information. If you have Outlook installed, you can click on the "Start Outlook Email" button to quickly send off the email. If not, use the "Copy to Clipboard" button to quickly copy the information. Start and email and send to licensing@redtransitconsultants.com. Someone will send you a license file with the remaining instructions to activate the license within 24 hours of email receipt.




Obtaining a License File - Gather and Submit Your PC Information (Manual)

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1. After installing the downloaded MSI, Locate the corresponding Red Transit Consultants, LLC product.Bundle folder by browsing to this directory:


C:\ProgramData\Autodesk\ApplicationPlugins


2. With the corresponding bundle, browse into the file directory as shown below


… RTCL_Product.Bundle\Contents\Win64


Click on the file path (circled in red below) and copy the path. It should be something like: “C:\ProgramData\Autodesk\ApplicationPlugins\RTCL_PipeNetworkTools.Bundle\Contents\Win64”




3. Open a command prompt:


On Windows 10, simply click the Windows button and type “COM”. Command prompt should come up in your applications. Click it to begin.


On prior versions of Windows, click Start, then Run. Enter Command Prompt and run to bring it up.


4. At the command prompt type “CD\”, then press Enter. The command prompt should now only show “C:\>”.


5. At the command prompt type “CD “ (note the space after CD) and paste the path you copied from above, then press Enter. The command prompt should now show something like “C:\ProgramData\Autodesk\ApplicationPlugins\RTCL_PipeNetworkTools.Bundle\Contents\Win64


6. At the command prompt type “lmhostid.exe”, then press Enter. The command prompt should now show your computer’s HostID similar to the image shown below. Highlight and copy one of the provided HostID’s to supply in an email.



7. At the command prompt type “lmhostid.exe -hostname” (note the space between e and -), then press Enter. The command prompts should now show your computer’s HostName similar to the image shown below. Highlight and copy the Hostname to supply in an email.



8. Send the information from steps 6 and 7 above to Red Transit Consultants, LLC Licensing Department at the following email address: licensing@redtransitconsultants.com. Please use the following form for clarity:



                              Stand Alone License Activation:

Company Name: <Please fill in>

Contact Name: <Please fill in>

Address: <Please fill in>

City: <Please fill in>

State / Providence: <Please fill in>

Country: <Please fill in>

Zip / Postal Code: <Please fill in>

Phone: <Please fill in>

Purchasing Email: <Please fill in>

Alternate Email: <Please fill in>

Computer/Hostname: <Please fill in>

MAC Address: <Please fill in>

Username: <Please fill in>



9. Within 24 hours a license file will be replied to you via email from Red Transit Consultants, LLC with additional instructions in the email – essentially, the remaining steps below.


Replace a License File with a New License File

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  1. Close AutoCAD / Civil 3D.
  2. Go to Registry Editor.
  3. Browse to: Computer\HKEY_CURRENT_USER\Software\FLEXlm License Manager
  4. Delete the key: “FLEXRTC_LICENSE_FILE”
  5. Open AutoCAD / Civil 3D - you should be prompted with a license finder dialog. Save the license file in a location that will not be deleted and browse the license finder to the file.



Troubleshooting Stand Alone Licenses

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For troubleshooting stand alone license issues, please review these known issues.


https://rtcllc.freshdesk.com/solution/articles/43000063966-troubleshooting-stand-alone-licenses