Frequently Asked Questions
Are there any known issues with this product?
If the Civil 3D pipe catalog is not found or does not contain the structure used in the drawing and the app is run on pipes in the drawing, the structures will not resize and will not allow for resizing. This is a common Civil 3D issue, but we felt it necessary to make aware.
The app does not care about pipe or structure rules, if rules are applied, network could be reset and set values could be lost.
Using the Zoom To feature with a non-World UCS zooms to the wrong location.
If you do find an issue, please email support@redtransitconsultants.com and we will get the issue resolved ASAP with an update!
Is there any additional support information provided?
Within the product, there is a Support button with a YouTube playlist with short videos on each of the tools. Additionally, there is a help button or used the F1 command on any of the ribbon buttons to launch the in-app help page.
At any time, simply email support@redtransitconsultants.com, and provide the application plugin name or command name and a detailed description of the error that occurred.
We will get back with you as soon as possible and determine a solution to the issue.
Do you have a question about licensing and purchasing?
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